Terms of Service

You must be at least 18 years old and have the legal capacity to enter into this agreement. You may not use the Service if you are barred from doing so under U.S. or other applicable law, including being on a sanctions list. If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

The Service is a platform that lets you configure, deploy, and manage AI agents that interact with users through channels you connect (such as web chat, email, Telegram, and Slack). The Service is provided on a subscription basis and may evolve over time as we add, change, or remove features.

The Service includes Operator Mode, a set of tools for running and growing a business. Depending on what you turn on, Operator Mode can keep your customer records, send your emails and text messages, provide phone numbers and AI voice assistants that answer and place calls, host your pages, forms, booking calendar, and checkout, manage ads in your ad account, report on your sales, and let AI agents work across these tools for you. It can also track visits to your pages and websites, credit leads and sales to the ads and pages that brought them, and exchange information with other tools you connect, such as a CRM, a texting service, or a webinar platform.

Some features are early versions. They can change or have interruptions, and we may remove them as described in Section 17.

You are responsible for the accuracy of the information you provide, the security of your credentials, and all activity that occurs under your account. Notify us promptly if you suspect unauthorized access.

Businesses you run for others. If you set up or run a business in the Service for someone else, such as a client, you confirm that you have their permission to do so and to put their information, and their customers' information, into the Service. You are responsible for that business's use of the Service, and these Terms apply to it, as if it were your own.

Teammates. You can invite teammates and choose what each of them can see and do. You are responsible for the access you give, for removing it when it is no longer needed, and for everything your teammates do in the Service. Your teammates must follow these Terms. In Operator Mode, you can see your teammates' settings changes and approval decisions in Activity and, if you let them chat with your agent, read those conversations. Tell your teammates this wherever the law requires it.

Keys and private links. Keep your password, API tokens, and keys secret. Anything done with them is treated as done by you. Some things, such as a client report or a document, can be shared through a private link, and anyone who has the link can open it. Share a link only with the people who should see it.

Messages from us. We send you emails about your account, security, and billing, and may email you about changes to the Service or these Terms. You cannot opt out of these while you have an account. Our marketing emails, such as our newsletter, include an unsubscribe link.

You are solely responsible for the content your agents process, the conversations they have with your end-users, and your compliance with applicable law. This includes, without limitation, privacy laws (such as GDPR and CCPA), telecommunications and messaging laws (such as TCPA and CAN-SPAM for SMS and email), AI disclosure obligations, and any industry-specific regulation that applies to you.

You represent and warrant that:

• You have the rights and consents required to submit, process, and store the content and data you provide to the Service (including any data about your end-users).
• You will obtain any disclosures and consents your jurisdiction requires for AI-driven communications.
• You will configure, monitor, and review your agents, and you accept responsibility for what they say and do under your direction.

Agentic Deploy provides technology. We do not run your business, and we are not a party to your relationship with your customers, leads, callers, buyers, or anyone else you contact or who contacts you through the Service. You are solely responsible for how you use the Service and for your business practices, including:

• getting, keeping, and being able to prove every consent the law requires before you email, text, or call anyone;
• following the laws and rules that apply to calls, texts, and email, such as the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule and do-not-call rules, the CAN-SPAM Act, state telemarketing, texting, and consumer protection laws, the laws of any other country where the people you contact are, and carrier and industry rules such as the CTIA messaging guidelines;
• honoring every opt-out quickly, however a person tells you;
• telling people when a call is recorded and getting any consent the law requires (in some places, everyone on the call must agree);
• telling people that they are dealing with an AI, or hearing an artificial voice, wherever the law requires it;
• the content and accuracy of your emails, texts, pages, offers, and ads, and of everything your agents and voice assistants say or send for you;
• giving your customers your own privacy notice and answering their requests;
• telling visitors to your pages and websites how you track them, and getting any consent the law requires for cookies, pixels, and similar technologies;
• the information you choose to send to other services you connect, and having the right to send it;
• your ads, including what they claim, who they target, and what you spend; and
• your products and sales, including prices, descriptions, delivery, checkout and subscription terms, renewals, cancellations, refunds, chargebacks, receipts, and taxes.

Some of our tools can help, for example by adding an unsubscribe link to marketing emails, recording opt-outs, asking for consent on a booking page, or limiting the hours when texts and calls go out. These tools do not make you compliant, they may not catch every case, and nothing in the Service is legal advice. We do not check numbers against the National Do Not Call Registry or any other outside do-not-call list for you. The only do-not-call checks we run are against the opt-outs and do-not-contact entries recorded in your account. Ask your own lawyer which laws apply to you.

You, not Agentic Deploy, are the sender of your emails and texts, the caller on your calls, the seller of your products, and the advertiser in your ads. That is true even when they go out through our accounts, phone numbers, or sending addresses.

When you put information about your customers or other people into the Service, or collect it through the Service (for example through your forms, pages, calls, and texts), you are responsible for it (privacy laws often call you the “controller” or the “business”). You decide what is collected and why, and you must have a lawful basis for it and give any notice the law requires. We process that information on your behalf, as your service provider (or “processor”), following your instructions, to provide, secure, and improve the Service as our Privacy Policy describes (never to train AI models), and to meet our legal obligations. Your instructions are these Terms, your settings, and how you use the Service. Our Privacy Policy explains how we handle it. If one of your customers contacts us about their information, we may refer them to you or pass their request on to you, and you will answer it. If you need a signed data processing agreement, contact us.

Your authorization. When you turn on phone numbers, texting, or voice assistants, you authorize us and our providers to place and receive calls, send and receive texts, and record and transcribe calls for you, as your settings direct.

Phone numbers. We provide phone numbers through our telephone providers. You may use a number while your account and the business it belongs to are active and in good standing, but you do not own it. We may release a number when you release it, when the business it belongs to is deleted after you close it, after your account has gone unpaid for 30 days, or when your account ends, and a released number may not be recoverable. We do not guarantee that a number can be moved to another provider.

Carrier approval. Carriers require businesses to register before they can send texts, and they decide whether and when to approve. You must give true and complete information when you register, including how people agree to get your texts and links to your own privacy policy and terms. Carriers can refuse, limit, or withdraw approval at any time. Confirmations you make in the Service, such as confirming that you will only text people who agreed to hear from you, are promises to us and to the carriers.

Delivery is not guaranteed. Carriers, phone companies, email providers, and other networks may filter, block, delay, or label messages and calls as spam, and they can change their rules at any time. We do not guarantee that any email, text, or call will be delivered, delivered on time, or answered.

Recordings and transcripts. Calls handled by your voice assistants are transcribed and can be recorded, and texts, transcripts, call summaries, and recordings are kept in your account, except a very long recording, which only our voice provider keeps. You choose whether calls are recorded and whether callers hear a recording notice. A new assistant records calls and plays no recording notice until you change those settings (an assistant you copy keeps the settings of the one you copied). Check them before your assistant takes calls, because the defaults may not fit the laws that apply to you. You are responsible for telling people and getting the consent the law requires.

Not for emergencies. The Service is not a replacement for a phone line that can reach emergency services. Our phone numbers and voice assistants are not designed to place or route calls to 911 or any other emergency number, and they must not be relied on in an emergency or in any situation where a missed, late, or wrong answer could cause harm. Make sure your callers know how to get emergency help.

Only send marketing email to people who agreed to get it or whom the law otherwise allows you to email. Identify yourself honestly, use accurate subject lines, include your real postal address, and do not remove or hide the unsubscribe link we add to marketing emails. Do not email lists you bought, rented, or scraped. Until your own sending domain is set up, your emails may be sent from one of our addresses on your behalf. We may limit how many emails you send each day.

Your agents and voice assistants work from the instructions, knowledge, and settings you give them. Depending on your settings, they can act without asking you first, for example by replying to texts, answering and placing calls, sending messages from automations you switched on, or changing things in your account. In Operator Mode, your agent acts for a teammate only within that teammate's role and asks for approval before making any other change. In Agent Mode, a teammate who can chat with an agent can ask it to use any of its tools. If you connect your agent to a chat app such as Slack or Telegram, people who can message it there can ask it to act for you, so choose carefully who can reach it. You are responsible for everything your agents and voice assistants say and do on your behalf. Check their work regularly, including recordings, transcripts, and sent messages.

Do not use them to give medical, legal, financial, or other advice that only a licensed professional should give, to collect sensitive information they do not need, or to claim to be a human when someone sincerely asks.

When you sell through the Service, you are the seller. Payments are processed by the payment provider you connect, such as Stripe, Whop, or Commas, under your own account with that provider and its terms. Agentic Deploy is not a payment processor, does not hold your buyers' money, and is not a party to your sales. You are responsible for your products and services, offers, prices, checkout and subscription terms, delivery, refunds, cancellations, chargebacks, receipts, and taxes, and for posting your own terms and privacy policy on your pages wherever the law or your payment provider requires them.

If you record a payment you received outside the Service, such as a bank transfer, a check, or cash, you are responsible for it being real and correct. A recorded payment counts in your reports and can start the same steps a sale does, such as emails or invitations to your buyer.

If you connect an ad account, you remain the advertiser. Your ads run in your ad account, and the ad platform bills your spend to your payment method. You are responsible for your ads, the claims they make, who they target, what you spend, and following the ad platform's policies and advertising laws. We do not guarantee any result from your ads.

If you add our tracking tag to a website, or turn on ad measurement on pages we host for you, you are responsible for telling visitors, for getting any consent the law requires, and for describing the tracking in your own privacy notice. Reports that credit leads, calls, or sales to an ad, a page, or a source are estimates. They depend on the information available to us and can be incomplete or wrong.

The Service is not designed for protected health information (as defined by HIPAA) or for other sensitive information such as Social Security numbers or bank or card numbers (other than inside your payment provider's own checkout fields). We are not your business associate under HIPAA, and no feature or setting, including one that limits recording or storage, makes us one or makes your use HIPAA compliant, unless we have signed a separate written business associate agreement with you. Do not put protected health information into the Service without one.

You will not use the Service to:

• Violate any law or regulation, or infringe any third party's rights;
• Generate, distribute, or facilitate illegal, deceptive, harassing, defamatory, or harmful content, including content that sexually exploits minors;
• Generate automated abuse, spam, or messages without the recipient's required consent;
• Call, text, or email anyone (including with automated or AI-voice calls) without the consent the law requires, after they have opted out, or in breach of do-not-call rules;
• Use contact lists, or consent, that you bought, rented, scraped, or got from someone else;
• Send texts or make calls with content that carriers or our providers prohibit or restrict, such as content about sex, hate, alcohol, firearms, or tobacco (often called “SHAFT” content) or cannabis, unless the applicable rules allow it;
• Hide or fake who you are, spoof caller ID, or try to get around carrier, provider, or platform limits, filters, or reviews (for example, by spreading one campaign across many numbers);
• Make false or misleading claims in your messages, pages, offers, or ads;
• Reverse engineer the Service, scrape it, circumvent rate limits or access controls, or use the outputs to train a competing model or service;
• Try to get into accounts, systems, or data that are not yours, or send malware or other harmful code through the Service;
• Resell, sublicense, or rent access to the Service itself without our written permission (running a business for a client, as described in Section 3, is allowed);
• Impersonate any person or organization or misrepresent your affiliation;
• Violate the usage policies of our underlying model providers or other subprocessors.

To keep the Service secure and lawful, we may review how it is used, including the content of messages and calls, for example to enforce these rules, investigate complaints, or meet the requirements of carriers, providers, and the law.

The Service uses large language models and other AI systems. Outputs may be inaccurate, incomplete, biased, or otherwise inappropriate. You are responsible for reviewing outputs before relying on them, especially for high-stakes use cases. The Service is not designed for, and should not be used as a substitute for, professional medical, legal, financial, or similar advice without appropriate human review and additional safeguards.

Because you configure your agents, you, not Agentic Deploy, are responsible for the specific things your agents say and do. We do not pre-screen agent output and do not guarantee any particular level of accuracy.

This includes what your voice assistants say on calls, what your agents write in texts, emails, and pages, and any summaries, scores, reports, or suggestions the Service gives you. Review them before you rely on them or send them to anyone.

Paid plans are billed on a subscription basis through our payment processor (Stripe). By subscribing, you authorize recurring charges to your payment method until you cancel. Prices, plans, and included usage may change; we will give reasonable notice of material changes. A change to your plan's subscription price applies from your next billing period, never to a period you have already paid for. Usage for a month is charged at the usage prices and allowances in your plan when that month is settled, after it ends.

All fees are non-refundable except where required by law or as described below for your usage balance. Cancellation stops future renewals; it does not entitle you to a refund of fees already paid for the current billing period.

Some features carry pass-through charges, such as the fees carriers charge to register your business for texting or to review your calling. Where they apply, they are added to your usage, and you agree to pay them. Other costs are billed to you directly by others, not by us. For example, the ad platform bills your ad spend, your payment provider charges its own processing fees, and an AI provider bills your own account with it if you connect one.

Usage allowances and balance. Your plan may include a monthly amount of text messages, call minutes, and phone numbers. A text counts once for each part your carrier sends it in: up to 160 characters is one part, and a longer text is split into parts of up to 153 characters. If a text contains an emoji or another character outside the standard texting alphabet (including some accented letters), a part holds 70 characters, or 67 when the text is split; a picture text counts as three, and calls count by each started minute. Unused allowance does not carry over to the next month. Usage beyond your allowance, and carrier fees, are paid from a prepaid usage balance, at the prices in your plan. If your plan sets no price for extra use of a service, that service stops when its allowance is used up, even if you have a balance (calls to your numbers are still answered). Amounts you add to the balance carry over from month to month. If you turn on automatic billing, you authorize us to charge your saved card when your balance falls below the amount you choose, up to the monthly maximum you set. When the balance runs out, a service that has used up its allowance for the month (texts, outgoing calls, or new phone numbers) is held until you add more. A time-sensitive message, such as an automatic reply, may not be sent at all if it is held too long. Calls to your numbers can still be answered and are charged to your balance at your plan's price, so it can go below zero, and a few texts sent just as it runs out can take it slightly below zero too. If a payment into your balance is refunded or disputed, we take that amount back out of your balance. Amounts added to your balance are non-refundable except where required by law, or if we close your account when you have not broken these Terms, in which case we refund the unused amount you added.

Where we offer a free trial of a paid plan, the trial's length is shown when you sign up (for Operator Mode, 7 days). To start a trial you add a payment method, and nothing is charged during the trial. When the trial ends, your subscription continues automatically at the plan price shown when you signed up, and we charge your payment method for the first billing period, unless you cancel from your Billing page before the trial ends. If you cancel before the trial ends, nothing is charged and your access ends when the trial ends. We send a reminder email three days before the trial ends. A trial includes the usage allowances shown when you sign up (for example, a number of emails and an amount of Operator AI); they belong to the trial, and any unused part does not carry over into your paid plan. We may limit free trials to one per person or business and may change or withdraw free trials at any time; a change does not affect a trial that has already started.

If you subscribe through the Service, you can cancel at any time from your Billing page, and the cancellation takes effect at the end of the period you paid for. Otherwise, contact us to cancel. We may suspend or terminate your access if you breach these Terms, fail to pay, or pose a security or operational risk to the Service or other customers. We may also discontinue features or the Service as a whole with reasonable notice.

We may pause or limit sending, calling, a phone number, a page, a checkout, an assistant, an automation, or your account at any time, without notice where needed, if we believe it is necessary to protect people, the Service, other customers, our providers' or carriers' networks, or our sending reputation, or if the law, a carrier, or a provider requires it. Examples include high complaint, opt-out, bounce, or spam rates, carrier filtering, reports of unwanted messages, and unpaid charges.

You can download a copy of a business's data before you close it. You can close any business except your first. When you close a business, its pages, sending, and phone lines stop at once. A closed business is kept for at least 30 days so you can reopen it. After that, we release its phone numbers, sending domains, website domains, and pages and delete its data as described in our Privacy Policy. When your account ends, we may release what it uses and delete its data.

Our Service. We own the Service, including all software, models we develop, content, and trademarks. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service.

Your Content. You retain ownership of the content you provide. You grant us a limited, worldwide license to host, process, and transmit your content solely to provide, secure, and improve the Service, as described in our Privacy Policy. We do not use your content (including prompts, agent conversations, and uploaded files) to train AI models. See our Privacy Policy for more.

Feedback. If you send us suggestions, ideas, or other feedback, we may use it freely without obligation to you.

The Service integrates with third-party services (model providers, payment processors, messaging platforms, hosting providers, and others). Those services operate under their own terms and privacy policies. We are not responsible for their acts, omissions, availability, or pricing.

This includes telephone carriers, payment providers, ad platforms, email providers, calendar and webinar tools, CRMs and texting services, and any other service you connect, including through a webhook address or an API token you set up. When you connect a service, you allow us to use it on your behalf to provide the features you turn on, including sending it the information you choose, such as your contacts and their tags, and reading information from it, such as webinar attendance or sales. Their rules apply to your use of them, and they may change, limit, or stop their services, which can affect the Service.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OPERATION. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THE ACCURACY OR SUITABILITY OF AI OUTPUTS FOR ANY PARTICULAR PURPOSE, THAT THE SERVICE WILL BE ERROR-FREE OR SECURE, THAT IT WILL WORK WITH EVERY SERVICE YOU CONNECT, OR THAT ANY DEFECT WILL BE CORRECTED.

WE DO NOT WARRANT THAT ANY EMAIL, TEXT, OR CALL WILL BE DELIVERED OR ANSWERED, THAT ANY CARRIER, PROVIDER, OR AD PLATFORM WILL APPROVE OR KEEP APPROVING YOUR USE, THAT THE SERVICE OR ANY OF ITS TOOLS WILL MAKE YOUR USE LAWFUL, THAT ANY REPORT, SCORE, OR CREDIT OF A LEAD OR SALE TO A SOURCE WILL BE COMPLETE OR ACCURATE, OR THAT YOU WILL GET ANY PARTICULAR RESULT, SUCH AS LEADS, BOOKINGS, SALES, OR AD PERFORMANCE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENTIC DEPLOY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING PUNITIVE DAMAGES), OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. THIS INCLUDES LOSSES ARISING FROM EMAILS, TEXTS, OR CALLS THAT ARE NOT DELIVERED, ARE DELAYED, OR ARE BLOCKED, FROM MISSED APPOINTMENTS OR LOST SALES, FROM WHAT YOUR AGENTS, VOICE ASSISTANTS, OR TEAMMATES SAY OR DO, FROM INFORMATION YOU SEND TO SERVICES YOU CONNECT, FROM ANY UNAUTHORIZED ACCESS TO OR CHANGE OF YOUR DATA, AND FROM THE ACTS OF CARRIERS, PAYMENT PROVIDERS, AD PLATFORMS, OR OTHER THIRD PARTIES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS, WHICHEVER IS GREATER.

You will defend, indemnify, and hold harmless Agentic Deploy and its affiliates from and against any third-party claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees, and any fines, penalties, or charges imposed by a government authority, carrier, or provider) arising out of or related to: (a) your content or your agents' outputs; (b) your violation of these Terms or applicable law; (c) your relationship with your end-users; (d) your use of the Service in violation of any third party's rights; (e) the emails, texts, and calls you send or make through the Service, the consents behind them, and any recording of calls; (f) your products, offers, checkout, sales, refunds, and taxes; (g) your ads; (h) what your agents, voice assistants, and teammates say and do under your instructions and settings; (i) any business you run in the Service for someone else; or (j) your tracking of visitors to your pages and websites, and the information you send to services you connect.

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles. The Federal Arbitration Act governs the agreement to arbitrate below.

Talk to us first. Before filing a claim, the parties will attempt to resolve the dispute informally by contacting hello@agenticdeploy.ai. If the dispute is not resolved within 30 days, either party may start arbitration.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator. The arbitration will take place in Wyoming, or by video call or written submissions if the parties agree or the arbitrator allows. Judgment on the award may be entered in any court that has jurisdiction.

No class actions and no jury. You and Agentic Deploy each give up the right to a jury trial and the right to bring or take part in a class, collective, or representative action or arbitration. Claims may be brought only individually, and the arbitrator may not combine the claims of different people or award relief to anyone other than the individual party. If this paragraph is found unenforceable for a claim, that claim will be decided by a court in Wyoming instead of in arbitration.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may ask a court for an order to stop the misuse of its intellectual property, the Service, or its confidential information.

Opting out. You can opt out of this agreement to arbitrate by emailing hello@agenticdeploy.ai with the subject “Arbitration opt-out” within 30 days after you first accept a version of these Terms that includes this agreement to arbitrate. If you opt out, or if a claim is not subject to arbitration, the exclusive venue is the state and federal courts located in Wyoming, and the parties consent to personal jurisdiction in those courts.

We may update these Terms from time to time. If we make material changes, we will post the updated Terms and update the “Last updated” date above and, where appropriate, notify you by email or in-product notice. Your continued use of the Service after the update means you accept the revised Terms.

Questions about these Terms? Contact us at hello@agenticdeploy.ai or by mail at:

Agentic Deploy LLC
11816 Inwood Rd PMB #71256
Dallas, TX 75244